Support
Get answers about rentals, returns, payments, stations, and the ChargeUP app.
Real humans. Local support. Fast response.
FAQ Hub
Tap your card or phone at the station, or scan the QR code shown on-screen.
Check the station screen for an error and try another available unit. Contact support with the station location if the issue persists.
The rental price is shown before you confirm at the station.
Email support with your rental time, station location, and receipt details so the team can review it.
Return it to any ChargeUP station in the network.
Use the app to find a nearby station or contact support if you need help.
Use a nearby station if available and report the station location to support.
Try another nearby station and include the station location when contacting support.
No account is required to rent at a station, but the app makes station finding and rental history easier.
Restart the app, check your connection, and contact support if the issue continues.
Submit the venue enquiry form or email the venues team.
Terms are discussed with the venues team based on your venue profile and traffic.
Look for any error messages and note where you are (venue or location).
Short returns are free - push it back until the light turns green, then rent another.
Share where you rented (venue name or location) and what happened so we can help quickly.
Find nearby stations, start a rental, view receipts and get help - all in the ChargeUP app.
Our venue support team is here to help with setup, maintenance, reporting and more. Email venues@chargeup.au.